SMART Suite IT Service Management, Help Desk & Customer Service Solutions from Internet Information & Technologies USA, delivers a single, integrated solution for IT Service Management, which allows you to transform your organisation from manual and labor intensive chaos to automated and streamlined processes. Based on the ITIL V3 best practices framework, our approach gives you greater IT infrastructure visibility, eliminates system downtime, ensures regulatory compliance and reduces operational costs. Let Cartels Consulting transform the way you manage IT service.

SMART Suite Solution is a single out of the box software solution available in English, French & Arabic, that can be deployed for following modes of operations:

    > Internal Employee Helpdesk and ITIL® Service Support
    > Web Self Service & Service Desk Mode
    > External Customer Support
    > Service Desk with voice enabled Call Center

SMART ITSM includes the following ITIL compliant integrated modules:

SMART Suite Service Desk
Automates service desk processes and lowers cost of support operations

Incident Management
Track and manage your incidents

Service Request Fulfillment
Track and manage your service requests, with workflow

Problem Management
Resolve problems and identify root cause

System Asset and Configuration Management
Discover IT Assets and map it to incidents, problems, changes & releases.

Change Management
Automate your IT change process with regulatory compliances.

Release Management
Streamline your software/hardware deployment processes

Service Catalog Management
Publish & Control the services you offer

Service Level Management
Implements service level targets as agreed from Business Units

Customer Self Service Portal
Ensure self entry and status tracking of incidents and requests.

Dash Boards
Provide summarized information to Support & IT Managers

Automated Satisfaction Surveys
Create and publish your own surveys

Knowledge Base Management
Develop your own searchable knowledge base

Integration Options
Integration adapters available for Microsoft Operations Manager, Microsoft System Center Configuration Manager & IVR/Call Centers Software’s.